Tapping a table row opens the ticket drawer, with its title, its source chips (clickable, like in the table), its status and its assignment at the top, and the comment thread below.
- The status can be Open, In progress or Closed — you change it with its own selector, freely and at any time, with no mandatory fixed order.
- Next to the status there’s a second selector to reassign the ticket to another colleague, or leave it “Unassigned”.
- You can add comments at any time, even on a Closed ticket — commenting doesn’t reopen it: the status doesn’t change just because you write something.