With the session active, the chat recognizes you with your real role — the same permissions you have when logging into the web Platform (Manual 15, section 4): a viewer can only view, an editor can also handle day-to-day operations, an admin has full access.
In practice, however, the chat only offers what exists as a conversational agent action — never full configuration screens. Even if your role is admin, you’ll never be able to, from the chat:
- Change account Settings (agency details, security, integrations…).
- Manage Billing (plan, payment method, invoices).
- Administer the Team (invite, change roles, suspend).
Those three areas only exist on the web Platform (Manuals 25, 26 and 34). Channel-linked access is a day-to-day operational complement — specific queries and actions —, not a full substitute for the administration interface.
Note — With no active session, you’re just another visitor
Outside of an open session (you never linked the channel, the session expired, or you turned off two-factor verification), that same number/chat treats you exactly the same as any customer writing over WhatsApp or Telegram: the public-facing AI agent replies to you, with no special access — never “halfway” with partial permissions.