Tapping a table row opens the **ticket drawer**, with its title, its source chips (clickable, like in the table), its status and its assignment at the top, and the comment thread below. - The status can be **Open**, **In progress** or **Closed** — you change it with its own selector, freely and at any time, with no mandatory fixed order. - Next to the status there's a second selector to **reassign** the ticket to another colleague, or leave it **"Unassigned"**. - You can add **comments** at any time, even on a **Closed** ticket — commenting **doesn't reopen it**: the status doesn't change just because you write something.