The agency’s business hours and calendar parameters are agency-wide settings, not personal ones: only an Admin can configure them, from Settings → Business hours and Settings → Calendar parameters (full detail in manual 26 · Settings and integrations). They’re explained here so you understand where the slots you see or offer on the rest of this screen come from.
Business hours (Settings → Business hours): an Open/Closed toggle for each day of the week, with its start and end time range when open. For example, the agency is open Monday to Friday from 09:00 to 19:00, Saturday from 10:00 to 14:00, and stays closed on Sunday. Below that there’s also an “Outside hours message” field, the text a web chat visitor sees when they write outside those hours.
Calendar parameters (Settings → Calendar parameters): five numeric fields that fine-tune how slots are generated.
| Parameter | What it controls |
|---|---|
| Slot duration (minutes) | How long each slot the agent offers for an appointment lasts. |
| Buffer between appointments (minutes) | Free time automatically reserved after each appointment, before the next one. |
| Minimum notice (hours) | How much minimum notice, from now, an appointment can be booked with. |
| Maximum days ahead | How many days into the future appointments can be booked. |
| Reminder lead time (hours) | How much notice would be given before an upcoming appointment. |
Note — The automatic reminder isn’t active yet
The screen includes the “Reminder lead time” field, but automatically sending appointment reminders isn’t active yet — the interface itself says so right next to the field.