The voice widget is a floating orb with a microphone that you install on your site so a visitor can talk directly to your AI assistant, without typing. It’s a product DIFFERENT from the web chat (Manual 06): two pieces, two snippets, two independent floating buttons on your site — they never merge into one. You can have both at once (chat and voice, each with its own button) or just one.
What it is: a piece separate from chatThe voice widget is a floating orb with a microphone that you install on your site so a visitor can talk directly to your AI assistant, without typing.
How it's installedRequirements: administrator role to copy the snippet (Manual 24, section 8.2); access to your site's code (or to whoever manages it) to paste it.
The orb and the panelAt rest, the orb is a circular button with a microphone icon, fixed in a corner of your site.
CaptionsWhile the call lasts, the panel shows the last lines of what's been said — both your agent and the visitor themselves — labeled with who's speaking ("You" / "Assistant").
Transparency, privacy and alternative contactJust like chat (Manual 06, section 6.2), the voice widget complies by design with the AI Act (Art.
How a call endsA call can end in several ways — they all pass through the same "Call ended" state, with more specific text once the server confirms the reason:
AccessibilityThe orb and all its controls (mute, hang up, close) carry their own accessible label, readable by screen readers.
For whoever manages your site's codeIf your site has its own Content-Security-Policy (CSP), the voice widget needs the same permissions the web chat already requires (Manual 06), plus the call provider's own origin.