If the copilot saved a plan’s result but, because of some one-off failure, the assistant never got to reply in that conversation, you’ll get a bell and email notification:
Note — “The copilot couldn’t reply to a plan’s result”
“The copilot saved a plan’s result (ID …), but the agent couldn’t generate a reply for the person in that conversation. Go into the conversation to review it.”
Open it and reply to that conversation yourself if needed — the data was already saved correctly (for example, the lead already exists), the only thing that failed is that nobody confirmed it to the person.
10.1 The channel becomes “out of plan”
Section titled “10.1 The channel becomes “out of plan””If the Copilot Assistant channel becomes “out of plan” — usually after downgrading your plan (manual 62, section 4) — whoever opens that panel no longer sees the normal chat: they see an honest message explaining the assistant isn’t available, with no technical data or figures from your plan.
Your developer doesn’t need to touch anything: the panel handles this closure on its own. To turn it back on, keep the channel or upgrade your plan (manual 62, sections 4 and 7).