The Calendar is the screen where your agency manages appointments: who has them, when, and with which customer. You reach it from Calendar in the sidebar.
What the Calendar isThe Calendar is the screen where your agency manages appointments: who has them, when, and with which customer.
The Calendar screen: List and WeekIt shows all of your agency's appointments, with two filters at the top — by employee ("All employees") and by status ("All statuses") — and a selector to switch between the List v
Procedure: create a new appointmentRequirements: administrator or editor role (with the Viewer role you can only create appointments assigned to yourself, see section 5).
How available slots are calculatedA slot only shows up as available if it meets all of these conditions at once:
Procedure: change an appointment's statusFrom the table's Actions column, every appointment in Scheduled status has three action icons:
Your personal calendar: provider and availabilityFrom Settings → My calendar, every person — whatever their role — chooses how they participate in the slot engine, without needing to be an administrator.
Procedure: connect (and disconnect) your Google CalendarRequirements: none in particular; available to any role from their own Settings → My calendar.
Business hours and calendar parameters (configured by your administrator)The agency's business hours and calendar parameters are agency-wide settings, not personal ones: only an Admin can configure them, from Settings → Business hours and Settings → Cal
How the AI proposes and books appointments on its ownWhen a customer asks for an appointment during a conversation over WhatsApp, Telegram or the web chat, the AI agent uses exactly the same slot engine described in section 4: it che