| Status | Meaning |
|---|---|
| Open | Just created, not yet handled. |
| In progress | Your provider’s team is already working on it. |
| Waiting on you | Your provider’s team needs something from you to continue. |
| Resolved | Your provider’s team considers the case solved. |
| Closed | The ticket has been closed, for good. |
Note — Of all those statuses, closing is the only one you can change
Open, In progress, Waiting on you and Resolved are moved by your provider’s team as they work your case. Replying in the Conversation (section 4) never changes the status by itself. The only move that depends on you as the customer is closing the ticket (section 4).