The voice widget is a floating orb with a microphone that you install on your site so a visitor can talk directly to your AI assistant, without typing. It’s a product DIFFERENT from the web chat (Manual 06): two pieces, two snippets, two independent floating buttons on your site — they never merge into one. You can have both at once (chat and voice, each with its own button) or just one.
Voice is also available INSIDE the web chat itself, as a “Call” button in the conversation window — that’s another surface, already covered by Manual 06: the conversation stays the same one from chat, voice is just one more mode inside that window. This manual covers ONLY the independent orb.
Note — Requirement: your agency’s Voice channel
The orb talks to the Voice channel you configured in Channels (Manual 24, section 8): the same language, the same maximum minutes, the same fixed legal notice. Create and configure it first if you don’t have it yet.