Requirements: administrator role to copy the snippet (Manual 24, section 8.2); access to your site’s code (or to whoever manages it) to paste it.
- In Channels → your Voice channel → “Embed on your site”, choose the orb’s position (bottom-right or bottom-left corner) and the panel language.
- Press Copy and paste the block into your site’s code — the same pattern as the chat snippet, in
its own
<script>tag.
The snippet includes your widget’s public key, the voice channel it connects to, the orb’s language and position — every field already comes resolved by Platform, no need to edit anything by hand unless you want to force a different language on a specific page (same mechanism as chat, Manual 06 section 6.1).
Notice — Real audio requires the voice module to be active
The orb installs and opens the same way in any environment, but a visitor actually hearing and talking to your agent depends on your provider having the voice module active in production (Manual 24, section 8.2). Without it, the orb shows its states normally up to the point of connecting the call.