You don’t need to understand the technical details to use the channel, but it’s worth knowing what it actually does for you:
- Checks the mailbox every minute. The agent checks for new emails at the frequency you set in “Sync interval” (section 4) — 60 seconds by default, with a minimum of 30. There’s no need to forward anything or turn on anything else: as soon as a new email arrives at the mailbox, the next sweep picks it up.
- Replies in the same thread. The agent’s reply arrives as a normal email reply — same subject with “Re:”, and the thread stays linked in your usual mail client (Gmail, Outlook…) just as if a person had replied.
- Every automatic reply carries a transparency notice. By law (AI Act, Art. 50), every reply the agent generates includes a fixed notice at the end, which can’t be turned off from any setting: “This reply was generated by [your business]‘s AI assistant. Reply to this email to continue the conversation; a member of our team can step in at any time.”
- It never replies to an auto-reply. If the incoming email is itself an automatic reply — an “out of office”, a vacation notice, or any email marked by its origin as automatically generated — the agent detects it and doesn’t reply. It’s a deliberate safeguard: without it, two automated systems (yours and the sender’s) could end up replying to each other endlessly.
Note — Legal basis at a glance
The email transparency notice complies with the same AI Act Art. 50 you already know from the widget (Manual 24, section 6.2) and from WhatsApp/Telegram — now applied to the Email channel. It isn’t a text the tenant can configure or turn off.