| Status | Meaning | | --- | --- | | **Open** | Just created, not yet handled. | | **In progress** | Your provider's team is already working on it. | | **Waiting on you** | Your provider's team needs something from you to continue. | | **Resolved** | Your provider's team considers the case solved. | | **Closed** | The ticket has been closed, for good. | > **Note — Of all those statuses, closing is the only one you can change** > > Open, In progress, Waiting on you and Resolved are moved by your provider's team as they work your case. > Replying in the Conversation (section 4) never changes the status by itself. The only move that depends > on you as the customer is **closing the ticket** (section 4).