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Common problems

Can I connect Stripe and MONEI at the same time? Yes. If both are connected and active, the agent chooses among the ones that have the payment method the customer asks for marked (for example, Bizum is only served by MONEI).

The key stopped working — what message will I see? If the key is invalid or was revoked in Stripe, both when connecting and when testing the connection you’ll see “The token isn’t valid; check it and try again” (code INTEGRATION_CREDENTIAL_INVALID). Generate a new key in Stripe (section 3) and repeat section 4.

Stripe isn’t responding — what message will I see? If Stripe has a temporary incident, you’ll see “The provider isn’t available right now. Try again later” (code INTEGRATION_PROVIDER_UNAVAILABLE) — it’s not a problem with your key, try again in a few minutes.

What currency is the link generated in? Always euros (EUR) in this version — there’s no currency selector.

Can your provider see or touch the money I charge? No. The money goes directly to your own Stripe account, under your own terms and Stripe fees — this platform’s provider is never an intermediary of the charge (never Stripe Connect).

Can I use my test keys (rk_test_…) in production? You shouldn’t: a test-environment key only moves simulated money. When you want to charge for real, repeat section 3 in Stripe’s live mode to get an rk_live_… key and reconnect with it.