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Common problems

Why don’t my two panel actions do anything even when I activate them? It’s the known limitation from section 5: they need a Google permission your provider hasn’t activated at the platform level yet — it’s not a failure of your connection.

Can I sync my whole Drive at once? No. Selection is file by file or folder by folder (section 4) — there’s never automatic or recursive syncing of a whole Drive.

I stopped sharing a file — does it stop being available to the agent? Yes. If you revoke access from Google Drive, that document stops syncing and the agent can no longer look it up the next time the knowledge base is updated.

Do I need my own Google Cloud account? No. The service account belongs to your provider — you just share your files with its email, the same way you’d share with any person.

Can I have Google Sheets and Google Drive connected at the same time? Yes — they’re independent integrations, though they share the same Google service account behind the scenes.