Go into Settings, in the sidebar. It brings together all of your agency’s configuration that isn’t an agent or a channel. On the left there’s a menu with ten sections: Company, Business hours, Calendar parameters, Billing, Security, Notifications, Widget customization, MCP servers, API keys and Danger zone.
What's in SettingsGo into Settings, in the sidebar.
Procedure: fill in your agency's details (Company)It's the section that opens by default when you go into Settings.
Procedure: business hours and outside-hours messageDefine your agency's schedule.
Procedure: calendar parametersAlongside business hours, this section sets the numeric values the Calendar's availability engine uses to calculate which slots to offer for an appointment.
Procedure: securityAdjust the Platform's access conditions for your whole team.
Procedure: notificationsThis screen has two clearly distinct parts: at the top, agency-wide alerts; below, your personal preferences for how you get notified.
Procedure: widget customizationHow the chat embedded on your site looks.
Procedure: MCP serversHere you connect your business's CRM, catalog or calendar with the AI agent, so it can use them as tools while chatting.
Procedure: customer memoryThe agent keeps, for each contact, an automatic summary of what it knows about them — it updates on its own after every conversation and is shared across channels (if the sa…
Danger zone: deleting the agency's accountThe last section of the Settings menu is, on purpose, the most isolated from the rest.
Integrations: what already works and what's on its wayThe Integrations screen, in the sidebar (not inside Settings), brings together in one place what your agent can already use today and what's coming later.