Requirements: Admin role.
- Open Brevo’s Details, go to the Status tab and click Disconnect.
- Confirm in the warning — this action can’t be undone.
Result: the saved credential is deleted, activated actions stop running immediately, and the agent loses access to Brevo’s tools. To reconnect, repeat section 4 (you’ll need a new key, or the same one if it’s still valid in Brevo).
Note — Brevo becomes a destination for your own data
If you activate “Lead → contact” (section 5), the lead’s data travels to your own Brevo account — a system that’s already yours, contracted and managed by you, not by this platform’s provider. Disconnecting stops the sync but doesn’t delete what was already synced to your Brevo before, because that’s your system, not your provider’s. If you unsubscribed an end customer and requested their erasure, that erasure is applied on the Platform; it doesn’t automatically delete what already traveled to your Brevo.