Connecting Brevo doesn’t activate anything on its own: both panel actions and agent tools are born off — the same “nothing on by default” principle that governs the rest of your agents’ resources.
From the Brevo card, already Connected, click Details to open its record. You’ll see four tabs — Resources (Brevo has no additional resources to configure here, so this tab stays empty), Agent, Connections (the “principal” connection, the only one for this integration) and Status (section 6).
In the Agent tab you’ll find two independent lists:
| Panel action | What it does |
|---|---|
| Lead → contact | Creates or updates a contact in Brevo every time a new lead comes into your Platform. |
| Event → transactional email | Sends a transactional email with a preconfigured template when an event occurs (lead captured, appointment confirmed). |
And the list of AI agent tools, with the three operations the agent can invoke (section 7) — each with a button to uncheck it if you don’t want the agent to use it, and a “Manage in Agent control” link that takes you to the screen where you decide, per tool, whether it’s Internal (only your team uses it from chat) or Both (your end customers use it too) — Manual 52 · Agent control and permissions covers that screen in detail. By default, “Create or update a marketing contact” is Both (honest dedupe by email, the customer can see the result); the other two (lookups) are Internal — the agent uses them, but it’s not disclosed to the customer.
The “What can Brevo do” button (the i icon) on the card itself shows this same summary — panel actions and agent tools, with their activated/deactivated state — without needing to connect yet: it’s a way to see in advance, before pasting any key, exactly what this integration would do.
Once connected, the detail’s Agent tab shows the same lists, now with checkboxes to activate/deactivate and a Save button for each. The example below uses Google Sheets (already connected in this test tenant) to show what that tab really looks like once there’s a connection — with Brevo connected you’ll see the same layout, with Brevo’s own actions and tools described above.
