Requirements: being the owner or having permission to share (section 2).
- Open Google Drive and find the file or folder you want to sync.
- Click the Share button (right-click → Share, or the person icon with ”+”).
- Enter the service account email Platform shows you in the first step of the connect modal (section 4) — it has the format
…@proyecto.iam.gserviceaccount.com. - Viewer permission is enough to sync to the knowledge base — no need to give it Editor.
- Click Send or Share to confirm.
Note — Sharing a folder includes what’s inside it
If you share a whole folder, access is inherited by every file it contains — no need to share each file individually if it’s already inside a shared folder.
Verified against Google’s official documentation (support.google.com/docs/answer/2494822, checked on September 5, 2026).