Can I connect more than one Dynamics environment? Not in this version: each tenant has a single Dynamics 365 connection at a time (the “principal” one, Connections tab).
“Test connection” says everything’s fine, but a real action fails with “insufficient security role” — what do I do? Go back to section 3, step 7: review the security role assigned to the application user in Power Platform admin center and confirm it has create/edit permissions on contacts and opportunities. “Test connection” only validates the credential, never that role.
The secret stopped working — what message will I see?
If the client secret is invalid or expired in Entra ID, both when connecting and on “Test connection” you’ll see “The token isn’t valid; check it and try again” (code INTEGRATION_CREDENTIAL_INVALID). Generate a new secret under Certificates & secrets (section 3) and repeat section 4.
Dynamics isn’t responding — what message will I see?
If Microsoft has a one-off incident, you’ll see “The provider isn’t available right now. Try again later” (code INTEGRATION_PROVIDER_UNAVAILABLE) — it’s not a problem with your credential, try again in a few minutes.
Can the agent delete contacts or opportunities in Dynamics? No. The agent’s tools (section 7) only search, create and update — they never delete anything in your Dynamics.