Your plan isn’t just a price and an AI token quota (you already know that from Manual 34 · Billing): it also sets how many of each kind of thing you can have active at once, and which parts of the product are included. Each of those things is a capability, and it’s always one of three types:
What a capability isYour plan isn't just a price and an AI token quota (you already know that from Manual 34 · Billing): it also sets how many of each kind of thing you can have active at once, and …
Where to see your capabilitiesThere's no single screen listing all twenty catalog capabilities together: each one lives on the screen where it's used, right next to the create button — so you always see the …
What happens when you hit a limitNo screen blocks you silently.
Out of plan: what gets blocked and what NEVER gets deletedIf you downgrade your plan (or staff/your provider reduces a capability of your contract — section 6.2) and you had more instances than the new plan allows, those extra instance…
How to ask for more: “Request”When a capability shows “Not included in your current plan” or “You've reached your plan's limit for this,” a “Request” button appears next to the message — it's the way to ask…
The “Copilot Assistant” channel“Copilot Assistant” is one more channel type, like WhatsApp or the Web Widget (Manual 24 · Channels) — but instead of talking to your customers, you install it in YOUR OWN tool …
Changing planRequirements: administrator role.
Complete use case: upgrading your plan, viewing your capabilities and resolving an “out of plan”An end-to-end example, with the real screens from this manual.
Frequently asked questionsCan I lose configuration by downgrading my plan?