Subscription statuses and their notices

Your subscription is always in one of these 7 statuses. All of them, except active, show a notice — some are purely informational, others block the service until resolved:

Status	What it means	Does it block the service?
free_use	Free use, no billing — assigned by your provider’s team (partners, internal accounts). No payment limits.	No
trial_15	15-day trial period (see Manual 22 “Account sign-up”). Banner with a countdown and a “Manage plan” button to add a payment method before it ends.	No, while the trial lasts
pending_payment	Plan assigned but payment hasn’t been confirmed yet.	Yes — the AI service is paused until payment is confirmed
active	Up to date. No notices.	No
past_due	The last charge failed. Persistent red banner with the amount due and a “Resolve” button to the payment portal. You get a 7-day grace period from the failure, during which Stripe automatically retries the charge and the service keeps working normally.	No, while the grace period lasts
suspended	The past_due grace period ended without the charge recovering.	Yes
cancelled	Subscription cancelled.	Yes

Important — With the service blocked, this stays accessible

On pending_payment, suspended and cancelled, the AI and the channels stop helping, but your team can always log in, see and resolve their billing (this same screen), and ask your provider’s team for help (Manual 28 “Support”). You’re never left with no way to pay or ask for help.