When a capability shows “Not included in your current plan” or “You’ve reached your plan’s limit for this,” a “Request” button appears next to the message — it’s the way to ask for an upgrade without having to write a separate email.
- Click “Request” on the notice for the capability you need to expand.
- State the amount you need (or check “unlimited”, if that capability allows it) — for a Yes/No capability, you just confirm you want it turned on, with no amount field.
- If you want, write a note explaining the reason.
- Click Send.
What happens when you send it: a real ticket is created with all the structured detail (which capability, how much you’re asking for, how much you have now), which goes straight to your provider through the same support channel as Manual 28 — never a plain link to “contact us”. While the ticket stays open, the notice changes to “Request sent” with the date, and the “Request” button disappears — you can’t duplicate the same request twice.
Your provider resolves the request by upgrading your plan or adjusting your contract directly (section 6.2) — as soon as they do, that screen’s counter reflects the new limit without you having to do anything else.