If you reach 100% of AI Tokens before the month ends and need the AI to keep helping, the route is to request a one-off extension from your provider’s team — it isn’t self-service, staff grants it from their internal panel.
Requirements: none in particular; anyone on your team can flag it, though only an Administrator can act afterward on plan or payment.
- Contact your provider (Manual 28 “Support”) or your regular account manager.
- State that you need more AI tokens for the current month.
- Your provider’s team reviews the request and, if appropriate, applies it from the internal panel.
Result: your monthly AI Token limit rises instantly — you’ll see it as the “+N extended” chip next to the AI Tokens bar (section 4) — and the extension resets on its own when the next month starts; it doesn’t carry over from one month to another. As an alternative, your provider’s team can also propose a plan change if your usual usage no longer fits the current one.