“Copilot Assistant” is one more channel type, like WhatsApp or the Web Widget (Manual 24 · Channels) — but instead of talking to your customers, you install it in YOUR OWN tool (or your team’s) so a logged-in user gets guided or executed help from the AI right inside that same screen. It’s created, counted and limited exactly the same as any other channel: “Add channel” → type “Copilot Assistant” → “N of M” counter next to the button, just like in section 2.
Once created, the channel card shows its own “Copilot” section: the snippet to install the SDK, the manifest (which screens and actions it can guide or execute) pending upload and approval, and the minimum required SDK version. The full technical procedure for installation and the manifest is in Manual 57 · Copilot (integrator); how to activate it, approve the manifest, choose the audience and use it day to day is in Manual 58 · Copilot (operator) — this manual only covers its relationship with your plan.
6.1 When the copilot arms itself, and the honest closure when it doesn’t
Section titled “6.1 When the copilot arms itself, and the honest closure when it doesn’t”The copilot only really activates (arms its tools and responds) when its channel is in-plan. If the channel becomes out of plan — for example, after downgrading your plan, section 4 — the visitor who opens that assistant panel sees an honest message instead of a chat that looks like it works but doesn’t:
This is NOT a failure of your integration: the SDK you installed on your site or tool doesn’t need to do anything — the panel handles this closure on its own. If you see this message without having recently downgraded your plan, contact support (Manual 28).