The Platform periodically checks that every server in the catalog is still responding and is still the same service it always was. If a server stops responding across two checks in a row, or responds but as an identity different from the one it had the first time it was verified, that template is temporarily pulled from the catalog and **your connection to it becomes "degraded"**: - **All** the tools you had active get turned off at once — the agent loses the ability to use them immediately. - You get a notice, by bell and by email, that the service is no longer available. - That template's card stops offering new connections until your provider reviews it. > **Warning — When it becomes available again** > > If the service recovers, your connection is restored with exactly the same tools you had active before > the incident — never all of them by default — and you get a second notice confirming it. You don't > need to do anything on your end: there's no button to force the check yourself, just wait for the > notice.