**Requirements:** Admin or Editor role. 1. Tap **"+ New ticket"**, at the top right. 2. Under **Contact**, search for and select the contact — it's **required** when you create the ticket from here, because there's no conversation or lead to infer it from. 3. Type the **Subject** (what the customer needs). 4. Optionally, choose **"Assign to"** a colleague — if you leave it blank it's left "Unassigned". 5. Optionally, add an **"Initial comment"** with the context. 6. Tap **Create ticket**. **Result:** the ticket shows up in the table with **Open** status, the **"Contact"** source chip, and, if you assigned it to someone, that person gets the notice instantly (section 6).