import { CardGrid, LinkCard } from '@astrojs/starlight/components';

A **ticket** is an internal case for your team about a customer — for example, "Call to confirm visit" or
"Complaint about delay" — always tied to a **contact** and, if relevant, the **lead** or the
**conversation** it comes from. It's there to keep a record of a pending task, and so anyone on your team
can see where it stands without depending on one specific person remembering it.

<CardGrid>
  <LinkCard
    title="What an internal ticket is"
    description="A ticket is an internal case for your team about a customer — for example, &quot;Call to confirm visit&quot; or &quot;Complaint about delay&quot; — always tied to a contact and, if relevant, the lead "
    href="/en/guides/tickets/01-que-es-un-ticket-interno/"
  />
  <LinkCard
    title="Procedure: view and filter the Tickets page"
    description="Requirements: none in particular — available to all three roles."
    href="/en/guides/tickets/02-procedimiento-ver-y-filtrar-la-pagina-tickets/"
  />
  <LinkCard
    title="Procedure: create a ticket from the Tickets page"
    description="Requirements: Admin or Editor role."
    href="/en/guides/tickets/03-procedimiento-crear-un-ticket-desde-la-pagina-tickets/"
  />
  <LinkCard
    title="Procedure: create a ticket from a lead or a conversation"
    description="When the ticket comes from a task you're already handling on a lead or a conversation, there's no need to search for the contact by hand: the platform links it for you."
    href="/en/guides/tickets/04-procedimiento-crear-un-ticket-desde-un-lead-o-una-conversacion/"
  />
  <LinkCard
    title="Ticket statuses and their lifecycle"
    description="Tapping a table row opens the ticket drawer, with its title, its source chips (clickable, like in the table), its status and its assignment at the top, and the comment thread below"
    href="/en/guides/tickets/05-estados-del-ticket-y-su-ciclo/"
  />
  <LinkCard
    title="The ticket thread: comments and notices"
    description="Every comment in the thread shows who wrote it and when."
    href="/en/guides/tickets/06-el-hilo-del-ticket-comentarios-y-avisos/"
  />
  <LinkCard
    title="Who can manage tickets"
    description="Managing tickets (creating them, changing their status, reassigning them, commenting) is available to the Admin and Editor roles; Viewer accounts can consult them — see the page, o"
    href="/en/guides/tickets/07-quien-puede-gestionar-tickets/"
  />
</CardGrid>