As the ticket's creator, you get notified — **always via the bell and also by email**, according to your personal preference in Settings → Notifications (Manual 26 · Settings) — with a direct link to the ticket, when: - Your provider's team replies in the **Conversation**. - The ticket moves to **"Waiting on you"**, **Resolved** or **Closed**. What you do yourself — creating the ticket, replying, or closing it — doesn't generate any notice for you: only what your provider's team does on your ticket triggers one.