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**Requirements:** administrator role.

1. Tap **"New ticket"**, at the top right of Support.
2. Type the **Subject** — a short summary of the problem or question.
3. Type the **Description** — the full detail: what you expected, what happened, steps to reproduce it if
   it's a bug.
4. Choose the **Priority**: **Low**, **Medium**, **High** or **Urgent**.
5. Confirm the submission.

**Result:** the ticket shows up instantly in the table, in **Open** status and unassigned, ready for your
provider's team to handle.

![The New ticket window over the Support screen (tickets to your provider's support team), with the Subject field (placeholder "Summarize the problem in a few words"), the Description field (placeholder "Tell us what's happening, in as much detail as possible…"), the Priority selector on Medium, and the Cancel and Create ticket buttons](/captures/soporte-nuevo-ticket-modal.png)