import { CardGrid, LinkCard } from '@astrojs/starlight/components';

The **Support** screen in the sidebar (right before **Settings**) is the channel for opening and following
tickets with **your provider's team** — the company that operates the Platform. It's different from your
own agency's **internal** tickets about your customers (Manual 20 · Tickets, and their summary from a
contact's record in Manual 27 · Marketing and contacts): here you're not talking to your own team about a
customer, you're talking directly to the platform.

<CardGrid>
  <LinkCard
    title="What Support is"
    description="The Support screen in the sidebar (right before Settings) is the channel for opening and following tickets with your provider's team — the company that operates the Platform."
    href="/en/guides/soporte-asistente/01-que-es-soporte/"
  />
  <LinkCard
    title="Procedure: create a support ticket"
    description="Requirements: administrator role."
    href="/en/guides/soporte-asistente/02-procedimiento-crear-un-ticket-de-soporte/"
  />
  <LinkCard
    title="Ticket statuses"
    description="Note — Of all those statuses, closing is the only one you can change Open, In progress, Waiting on you and Resolved are moved by your provider's team as they work your case."
    href="/en/guides/soporte-asistente/03-estados-del-ticket/"
  />
  <LinkCard
    title="Procedure: the thread, replying, and closing"
    description="Opening a ticket (by tapping its row) opens its drawer with the Description you wrote when creating it and a Conversation section: the two-way thread with your provider's team, whe"
    href="/en/guides/soporte-asistente/04-procedimiento-el-hilo-responder-y-cerrar/"
  />
  <LinkCard
    title="The notices you receive"
    description="As the ticket's creator, you get notified — always via the bell and also by email, according to your personal preference in Settings → Notifications (Manual 26 · Settings) — with a"
    href="/en/guides/soporte-asistente/05-los-avisos-que-recibes/"
  />
  <LinkCard
    title="Automatic escalations from the AI agent"
    description="When one of your AI agent's escalation rules fires the &quot;Create ticket&quot; action (Manual 23 · AI agents), the resulting ticket also shows up listed here, in Support, alongside the one"
    href="/en/guides/soporte-asistente/06-escalaciones-automaticas-del-agente-ia/"
  />
  <LinkCard
    title="What the copilot is"
    description="The copilot is the assistant that can take you to a screen, highlight where everything is and, if you ask it to, fill in and save on your behalf."
    href="/en/guides/soporte-asistente/07-que-es-el-copiloto/"
  />
  <LinkCard
    title="Turning on the copilot for a channel"
    description="Go into Channels and find (or create) your Copilot Assistant-type channel (manual 24, section 12) — it's its own channel type, with its own plan limit (manual 62)."
    href="/en/guides/soporte-asistente/08-activar-el-copiloto-en-un-canal/"
  />
  <LinkCard
    title="Turning on actions and choosing an audience"
    description="With the manifest approved, the list of &quot;Actions&quot; it declares appears below: one card per button that saves, sends or deletes something."
    href="/en/guides/soporte-asistente/09-activar-acciones-y-elegir-audiencia/"
  />
  <LinkCard
    title="&quot;I'll guide you&quot; or &quot;let's do it together&quot;"
    description="When someone asks for something the copilot can do, the assistant asks how they'd rather proceed:"
    href="/en/guides/soporte-asistente/10-te-guio-o-lo-hacemos-juntos/"
  />
  <LinkCard
    title="Case 1 — creating a lead with the copilot"
    description="Open the &quot;Assistant&quot; panel (top-right button)."
    href="/en/guides/soporte-asistente/11-caso-1-crear-un-lead-con-el-copiloto/"
  />
  <LinkCard
    title="Case 2 — connecting WhatsApp up to the external step"
    description="Connecting a real WhatsApp channel has a stretch that happens outside the Platform (the messaging provider's own window)."
    href="/en/guides/soporte-asistente/12-caso-2-conectar-whatsapp-hasta-el-paso-externo/"
  />
  <LinkCard
    title="What you can ask it in Agents and Channels"
    description="Coverage added after cases 1 and 2: the exact detail of what the assistant really fills in on these two settings screens, and what it only points to."
    href="/en/guides/soporte-asistente/13-que-puede-pedirle-en-agentes-y-canales/"
  />
  <LinkCard
    title="What you can ask it in Team, Settings, Knowledge and Documents"
    description="Invite someone new: email (it fills it in), role and departments (it points them out to you), and presses &quot;Send invitation&quot;."
    href="/en/guides/soporte-asistente/14-que-puede-pedirle-en-equipo-ajustes-conocimiento-y-documentos/"
  />
  <LinkCard
    title="The copilot's timeline inside a conversation"
    description="Inside each conversation in the inbox, if the copilot acted on it, a &quot;Copilot&quot; block appears with what happened, in the same order it happened:"
    href="/en/guides/soporte-asistente/15-la-linea-de-tiempo-del-copiloto-en-la-conversacion/"
  />
  <LinkCard
    title="What happens if it fails"
    description="If the copilot saved a plan's result but, because of some one-off failure, the assistant never got to reply in that conversation, you'll get a bell and email notification:"
    href="/en/guides/soporte-asistente/16-que-pasa-si-falla/"
  />
  <LinkCard
    title="What the copilot never does"
    description="It never goes beyond the manifest. If something isn't declared as a screen, field or action, it doesn't exist for the copilot — it never improvises a button or a screen you didn't give it."
    href="/en/guides/soporte-asistente/17-que-el-copiloto-no-hace-nunca/"
  />
  <LinkCard
    title="Transparency about the AI"
    description="Every copilot proposal is made by the AI, but you're the one who runs it: the confirmation dialog itself makes clear the assistant prepared the step and the click is yours."
    href="/en/guides/soporte-asistente/18-transparencia-con-la-ia/"
  />
  <LinkCard
    title="Frequently asked questions"
    description="Can I turn on the copilot and leave every action turned off?"
    href="/en/guides/soporte-asistente/19-preguntas-frecuentes/"
  />
</CardGrid>