- **The assistant can be wrong.** Treat it as help, not as an absolute source of truth, especially on prices, deadlines or commitments. - **Never ask it to hide that it's an AI.** The platform prevents it regardless, and doing so breaks the law. - **Step in when appropriate** — a customer who asks for it, a handoff in the queue, or your own judgment — and always do it from "Take control". - **Only ask for the data you need**, and use Contacts' Danger zone only for a real, verified erasure request. - **Whenever you're unsure about data protection, open a Support ticket before acting on your own.**