The EU AI Act requires that anyone know, without having to ask, that they're talking to an artificial intelligence. The platform always guarantees this, on every channel and language, **with nothing for you to configure**: | Moment | What your customer sees or receives | | --- | --- | | First message on WhatsApp, Telegram or Messenger/Instagram | Before the assistant's first reply in a new conversation: "I'm a virtual assistant powered by artificial intelligence. If you need to, I can let a member of the team know." | | Web chat (widget) | Default greeting "Hi! I'm an AI-powered virtual assistant. How can I help you?", the chat header with the status "AI assistant · replies instantly", and an **"AI"** tag next to every message the assistant generates — messages written by someone on your team don't carry it. | | The AI hands off to your team (escalation) | "I'll let a member of the team know so they can continue with you. One moment, please." | | Someone on your team takes control | "You're now being helped by [name], a member of our team." | | You hand the conversation back to the AI | "You're back to talking with our AI-powered virtual assistant." | | The customer asks or wonders ("are you a robot?", "am I talking to a person?"…) | The assistant **confirms it clearly** — it never denies it or dodges the question. | > **Warning — This can't be turned off** > > It's mandatory on every one of your agency's channels and in all three supported languages (es/en/it), > and no setting on your account lets you switch it off. It's both an obligation of ours as the platform > provider and of yours, as an agency using it with real customers.