**At 80% of AI Tokens** you get a **real notice**: a bell inside the app (it takes you straight to this screen) and an email to your agency's administrators. At **100%** a second notice arrives and the AI **stops replying to NEW conversations** — consumption credit does NOT cover tokens; if you need to keep going that month, request an extension (section 6) or consider a plan change. **On Messages, at 100%**, every extra conversation is covered by your **consumption credit** (section 7). If you have credit, you don't notice anything — it keeps working normally and the credit is deducted automatically. If your credit reaches zero, a **soft degradation** kicks in, never a total cutoff. In both cases — AI Tokens at 100%, or Messages at 100% with no credit — the behavior is exactly the same: - The AI **stops replying to NEW conversations** on your channels (WhatsApp, Telegram, web widget) — whoever writes to you gets an honest notice instead of silence: *"Right now we can't start new conversations on this channel. Our team will get in touch with you shortly."* (the notice is sent only once per conversation, not on every message). - Conversations **already open** before the quota ran out **finish normally** — they're never cut off halfway. - Your **human team keeps operating without restriction**: they can keep seeing the inbox, taking control of a conversation, and replying manually. - **Topping up credit or upgrading your plan is always accessible**, even in this degraded state — you're never left with no way out. > **Important — This is different from your subscription not being current** > > What's described in this section happens with a subscription that's **in good standing** and simply used > up its quota for the month. If instead your subscription doesn't have a valid assignment (payment > pending, suspended, cancelled…), the block is total and is explained in section 9.