If you have several assistants — one for sales, another for support, another for capturing leads… — **handoff** lets one pass the conversation to another when the topic goes beyond its scope. For example: a customer writes to the sales assistant asking about the warranty on something they already bought — the sales assistant recognizes that's the after-sales team's business and hands the conversation off to the right assistant, **with no need for the customer to repeat anything or notice the switch**. There are two ways it can happen: - **On the assistant's own initiative**: it recognizes the situation mid-conversation and decides to hand off. - **Through a rule you configure**: keywords, too many turns without resolution, or the customer explicitly asking for it — when it's met, the platform hands off automatically, without waiting for the assistant to decide. The destination can be **another one of your assistants**, or **the human team** (the latter, only on the assistant's own initiative and with a toggle you turn on — section 2.4). > **Note — By default, no assistant can hand off to anyone** > > Until you check at least one allowed destination for an assistant (section 2.2), that assistant can't > pass the conversation to any other — it's an allowlist, never the other way around. **Requirements:** configuring destinations and rules is exclusive to the Admin and Editor roles. Seeing the notice in the inbox (section 3) is open to the whole team.