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Once it no longer needs follow-up, close it.

**Requirements:** Admin or Editor role — the same restriction as for taking control (section 4).

1. Open the conversation.
2. Tap **Resolve**, at the top right.

**Result:** the case is closed. If the customer writes again later, the AI automatically takes charge of
their next messages again, with nothing needed from you — unless the conversation gets handed off again or
someone takes control once more.