Sometimes you take control and, without needing to close the case, you'd rather have the AI continue the conversation. That's what the **"Hand back to AI"** button is for, next to **"Assign"** and **"Resolve"**, visible on any conversation you're handling in HUMAN mode. **Requirements:** having control of the conversation (HUMAN mode). 1. Open the conversation you're handling. 2. Tap **Hand back to AI**. 3. The conversation returns to **AI** mode: the composer becomes disabled for you again and the AI resumes replying to the customer from the next message on. **Result:** unlike **Resolve**, the conversation isn't marked as closed — only who replies changes. > **Note — The customer also finds out it's back with the AI** > > When you hand the conversation back, the customer likewise gets an automatic notice ("You're back to > talking with our AI-powered virtual assistant") before the AI resumes replying — the same transparency > guarantee as when control is taken (previous section). > **Note — Assign** > > The same button group includes **"Assign"**: it moves the conversation to another colleague on your team > without handing it back to the AI or resolving it — it stays in HUMAN mode, but someone else handles it.