There's no separate verification step you need to run: when a customer writes over WhatsApp, Telegram or the web chat and the AI **verifies their phone** during the conversation, that contact automatically enters the Contacts catalog with "Conversation" source — without anyone on your team having to create it by hand. Contacts you create (manual creation, section 3) or import via CSV (section 8) don't go through this step: they're left with "Manual" or "Imported" source directly.