A **contact** is anyone your agency has talked to or that you've created by hand — it lands here as soon as the AI **verifies their phone** in a conversation on any channel (section 5), when you import them from a CSV (section 8), or when you create them manually (section 3). 1. Go into **Contacts**. 2. Use the **"All lists"** dropdown to filter by a specific list (section 7), or leave it as is to see the full catalog. 3. Use the **"Search name, phone, email…"** box to find a specific contact. **Result:** the table, with the total number of contacts at the top (for example "50 contacts"). Table columns: | Column | What it shows | | --- | --- | | **Name** | The contact's name, or "No name" if it hasn't been filled in yet; below it, the sign-up date. | | **Phone** | In international format. | | **Email** | Or "No email" if none has been recorded. | | **Marketing** | "Receives marketing" (green chip) or "Unsubscribed" (gray chip) — the contact's consent (section 4.2). | | **Source** | "Conversation" (captured by the AI), "Manual" (created by hand) or "Imported" (came from a CSV). | | **Actions** | The **View** button, to open the contact's record (section 4). | The checkboxes on the left of each row let you select several contacts at once, to add or remove them from a list in one go (section 7).