Every instance — every card — has its own **Assigned agent** selector, with your agency's agent catalog (on Web Widget, WhatsApp, Telegram and Messenger/Instagram; not on Voice, which isn't operating yet). **Requirements:** administrator role; at least one AI agent created (Manual 23 · AI agents). 1. On the channel's card, open the **Assigned agent** dropdown. 2. Choose the agent you want handling that instance. **Result:** the selection saves instantly — there's no separate "Save" button for this field. From that moment on, new conversations on that instance are handled by the chosen agent. | Option | What it means | | --- | --- | | **Default agent** (initial option) | That instance's conversations are handled by the tenant's agent marked **Active by default** (or none, if there's no active agent). | | Rest of the agents | Your agency's agent catalog. Ones that are **Paused** show up labeled "(inactive)" — you can choose them, but while they stay paused the instance will still fall back to the default agent. | > **Note — A different agent per instance** > > You can assign the same agent to several instances at once, or a different one per instance — for > example, a more casual-toned agent for Sales' WhatsApp and a more formal one for Support's. You can also > mix different channel types: one for the widget and another for WhatsApp.