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**Requirements:** none, available to any role.

1. Go into **Analytics**.
2. Choose the range you want to review: **Today**, **7 days**, **30 days** (checked by default) or **90
   days**.
3. Read the four cards in the top row, each with the chosen range's label (for example "30 DAYS"), an icon
   and a large value.

**Result:** a quick glance at the period's performance, before diving into the charts' detail.

| Indicator | What it measures |
| --- | --- |
| **Conversations** | How many conversations there have been in the period, on any channel (web, WhatsApp, Telegram or voice). |
| **Leads** | How many leads have been captured in the period (by the AI or created by hand — manual 14 · Manual leads). |
| **AI resolution** | Percentage of the period's conversations the AI resolved without a person stepping in — the rest are the ones handed off to an operator (manual 16 · Conversations, the handoff section). |
| **Response time** | The period's average response time, in seconds. |

![Analytics screen with the range picker, four indicator cards (Conversations, Leads, AI resolution, Response time) and the start of the Conversations, Leads and Channel distribution charts](/captures/analytics-overview.png)