As an administrator, you're the one who configures your AI agent and the business behind it: which channels it uses, who's part of the team and how your agency is set up within the Platform. This map takes you to each area's manual: - **AI agents** — your agent's behavior, tone and prompt. Manual 23 · AI agents. - **Channels** — where the agent talks to your customers (WhatsApp, Telegram, Web widget…). Manual 24 · Channels. - **Team** — who has access to the Platform, with what role, and how to invite someone. Manual 25 · Team and roles. - **Settings and integrations** — agency details, business hours, security, notifications, widget customization, MCP servers, the danger zone, and connectors with external systems. Manual 26 · Settings and integrations. - **Marketing and contacts** — your agency's customer catalog, your WhatsApp templates and your campaigns. Manual 27 · Marketing. - **Support** — your tickets with your provider; only administrators can open and follow them. Manual 28 · Support. - **Billing** — your plan, your usage and your invoices. Manual 34 · Customer billing. > **Note — Day-to-day use isn't in these administrator manuals** > > Conversations (inbox), Leads, Tickets, Analytics, Knowledge base and Documents are day-to-day work > screens that your team of operators also uses — their handling is in **Manual 15 · Getting started** and > in the general-use manuals, not in the admin configuration ones. > **Note — The data processing agreement (DPA), in Settings → Billing** > > As an administrator, inside **Settings → Billing** (different from the "Billing" screen in the main menu) > you'll find the **"Data processing agreement (DPA)"** card: it governs how your provider handles your > customers' data on your behalf (GDPR Art. 28). It links to the document and has an **Accept** button — > informational, it doesn't block use of the Platform while it's pending.