From the table's **Actions** column, every appointment in **Scheduled** status has three action icons: - **Complete** (✓ check icon): marks the appointment as **Completed**. - **No-show** (person icon): marks that the customer didn't show up for the appointment. - **Cancel** (✕ icon, in red): marks the appointment as **Cancelled**. Once an appointment moves to Completed, Cancelled or No-show, it no longer has actions available in the table — it stays as a historical record. Who can see and who can create or modify appointments depends on the role: | Role | View the calendar | Create / modify appointments | | --- | --- | --- | | Admin | Every appointment in the agency | Any appointment | | Editor | Every appointment in the agency | Any appointment | | Viewer | Every appointment in the agency | Only appointments assigned to themselves | > **Note — A nuance specific to the Calendar** > > Unlike other screens such as the inbox (manual 16 · Conversations), where the Viewer role is strictly > read-only, on the Calendar any role can complete, mark as no-show, cancel or reschedule appointments > assigned to themselves — never a colleague's.